The Two-Minute Task
Small tasks accumulate into real work. Follow the repetitions, interruptions, and queues to understand what they cost.
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Find a Workflow You Can Actually Finish
Choose an automation project by following real cases, defining a finish line, and finding out whether you can measure a useful result.
Count the Whole Workflow
A useful automation calculation includes exceptions, operating costs, and what happens to the time you recover.
Design the Handoff
Human review is part of the product. Design the evidence, decisions, and recovery path with the same care as the automation.
The Work Before the Build
A project gets easier to build when its owner, interfaces, test cases, and operating assumptions are already on the table.
Software for the Work Between Systems
The space between an inbox, a document, and a system of record is full of work. Building there starts with understanding the handoffs.